Alex Hartley


Xero Training: Accessing Help And Support

Customer service agents
Xero: Easy Access Support

Getting Started

Welcome to JacRox, a brand division of Jack Ross Chartered Accountants in Manchester. We are dedicated to offering expert Xero services to a wide variety of clients, from sole traders to large corporations. If you are in need of state-of-the-art cloud accounting software, use the contact form on the right and one of our JacRox team will be in touch to discuss next steps.

Navigating accounting software can sometimes be challenging, especially if you are new to the platform. Fortunately, Xero Central offers a range of resources and support to help you get the most out of your Xero subscription. From webinars and courses to unlimited online support, there is help at every turn. This article will show you how to access and use Xero’s help and support.

Xero Central: Your One-Stop Shop

Xero Central is a treasure trove of information. You will find articles, guides and tutorials to answer your questions. If you are seeking expert help, Xero Central is the place to go. You can browse different topics or use the search function to find a specific support article that addresses your issue.

Customer Support: Reach Us When You Need Us

One of Xero’s best features is its customer support. You can contact the Xero support team if you cannot find the answers you are looking for. You can open a case directly from a support article or let them know your preferred time to call. They will get back to you as soon as possible to resolve any issues you may have.

Xero Community: Peer Support and Discussions

If you prefer community-based support, Xero Community is the place to be. Here, you can discuss with other Xero users, accountants and bookkeepers. You will find valuable insights and answers in the community discussion threads, whether it is about invoices, transactions, or any other accounting topic.

The Jack Ross Team has been an absolute delight. Professional, nice and fast during the Audit procedure. Thank you Jack Ross Team.

Very good service from the Jack Ross Team. They gave us good advice and completed a very efficient audit. They have a friendly and competent team. I would surely recommend them.

Brilliant service from the Jack Ross team in setting up several companies in very quick time, along with providing associated accountancy advice. Can recommend wholeheartedly as a leading accountancy practice with a can-do attitude.

Dan Gazzard 25/02/2022

First class service for many years from a first class team. Highly recommended. Prompt, commercially aware, personable.

Been using Jack Ross for a number of years. Good clear advice and nice people to do business with.

Jack Ross is based in Manchester and provides tax planning and Xero accounts. They are a long-standing and well-regarded firm with an excellent reputation. They provide their clients with exceptional service and a wealth of advice. I have no hesitation in using their professional services.

aj shelton 22/12/2021

Jack Ross has been my accountants since I set up my business in 2016. From the outset I was helped with advice, support and encouragement. I cannot commend them highly enough. Always on hand to answer any question and responsive to any changes in the economy which might concern their clients. I don’t have to worry about the financial side of my business as all of that is taken care of and dealt with by Umar and the brilliant team. If you are looking for a top class accountancy firm which maintains the personal touch they are for you!

I would recommend this account, knowledgable and helpful

syra bano 16/11/2019

I can confidently recommend Jack Ross Accountants. They are continually improving their service, greatly benefiting our company as well as me personally. The team at Jack Ross have helped suggest and set up innovative accounting software, adding training and support. This alone has been a massive step towards having more control and understanding of our company finances.

J 13/08/2018

We have enjoyed a solid and constructive relationship with JackRoss and Can highly recommend them for accountancy services.

We have been working with Jack Ross for over two years and the service has been fantastic. They have a great and knowledgable team who have taken good care of us and our accounts.

Meeting to review annual accounts and discuss future plans. Very productive as they definitely talk my language - on reflection probably the best such meeting in recent years. Many thanks Umar and Jamie

Jack Ross has serviced my Personal Tax requirements for the last 5 years. During some complicated challenges their advice was excellent and the customer service second to none and left me with no doubt all was in hand.

Following a recommendation, I have used Jack Ross for all my accounting needs (including payroll) since the inception of my business over 12 years ago. The relationship has been completely hassle free and I greatly value their service, which goes well beyond preparation of accounts. Their tax planning advice has been really helpful and I have always felt that they have ‘got my back’. Can’t recommend them enough.

We have finally found the Accountancy firm that we have been looking for! We switched over to Jack Ross towards the end of last year and from the very first contact to the recent submission of our end of year accounts the service provided has been fantastic and has easily exceeded our expectations. Thank you!

oliver kirk 22/03/2018

Excellent service; very helpful people and work done much quicker than I expected.

Paul Clark 29/09/2017

I have used Jack Ross as my accountants for a number of years. Their service is professional and accurate. They deal with queries promptly and I can always get hold of the person I need to speak to. Their digital product has made a big difference to the efficiency of my business. I would not hesitate to recommend them.

Benjamin 22/02/2017

Jack Ross have been my family and business accountants and financial advisors for over 50 years. The delivery of services is second to none and i would recommend them to anyone. We have also built up great friendships over the years, above and beyond that of a normal business relationship which i value greatly.

Rob Cowan 22/02/2017

We have been looked after by jack Ross for a number of years. They have given us fantastic tax advise and helped our company grow from strength to strength. A & f

Fee Munshi 16/02/2017

Excellent advice and an understandable explanation of a very complex area of tax and corporate law which other (so called) advisors managed to totally confuse me. Thank you.

I have had a relationship with Jack Ross for several years and continue to be impressed by the proactive support and diligent advice received across the breadth of the firm. Excellent at signposting.

Holly Jones 14/02/2017

Jack Ross have acted for our law company for over 5 years and have been professional, prompt, and knowledgable in all aspects of our dealing with them.

Courses and Certifications: Enhance Your Skills

Certification Courses

Becoming certified in Xero can be an outstanding achievement if you are an accountant or bookkeeper. Xero offers a range of certification courses, both self-paced and instructor-led.

Webinars and live events

As well as courses, you can also attend live events and webinars. These are often topic-specific and offer a more interactive way of learning.

Badges and certificates

Once you have completed a course, you will receive a badge or certificate, which can be viewed in your learning profile on Xero Central.

Hubdoc: Automate and Store Documents

Hubdoc is an integrated feature in Xero that allows you to automate the import of client data and create custom work papers. If you need help using Hubdoc, this feature has dedicated articles and support teams.

Getting Started With Free Xero

You can start with a free trial if you are new to Xero. This allows you to practice and use Xero’s features before committing to a subscription. During the trial, you can also access free and unlimited online support.

Have You Still Got Questions?

If you still have questions, do not hesitate to contact the Xero support team. Whether by email or phone, they are always ready to help.

Conclusion: Xero’s Commitment To User Support

Whether you are a small business owner, an accountant or just someone who wants to understand Xero better, a wealth of support and resources is available. From Xero Central to the dedicated customer support team, you are never alone on your journey to mastering Xero.

Alex Hartley
A smiling woman sitting at a table with a laptop.
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Speak to a Xero Expert Today!

Take advantage of harnessing the full potential of Xero for your business. Whether you're a start-up, a thriving SME, or a larger enterprise, our Xero-certified accountants are ready to guide you through every step. Please fill out the form below, and let's begin your financial transformation.

Request a Call Back Now to get access to Xero experts 

Xero is cloud-based accounting software. You can use it to manage customer invoices, track expenses, reconcile bank transactions, and more. To get started with Xero, you’ll need to sign up for an account, and then you can start using the different features.

You can view your learning progress by going to ‘Learn’ on the main menu bar at the top of any page in Xero UK. This page will provide an overview of all the topics covered and any certificates and badges earned during your time using the platform.

Xero Gold Partner is Xero certified and is able to offer a professional service in getting you set up with Xero. Contact JacRox using the form below and one of our Xero specialists will be in touch. 

We were instantly impressed with their approach to accountancy

Mark Moppet | Managing Director

JacRox is transformational, saving us hours a week in mundane tasks, making life easier.

Duncan Ogilvie | Managing Director

On every occasion we’ve sent an enquiry they’ve been straight back to us with an answer

Paul Mulderrig | Managing Director

Providing an
outstanding client

Xero businesses we’ve helped achieve great things

Call back form

Speak to a Xero Expert Today!

Take advantage of harnessing the full potential of Xero for your business. Whether you're a start-up, a thriving SME, or a larger enterprise, our Xero-certified accountants are ready to guide you through every step. Please fill out the form below, and let's begin your financial transformation.

Request a Call Back Now to get access to Xero experts 

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Jack Ross Chartered Accountants, Barnfield House, The Approach, Manchester, M3 7BX

Open Hours

Monday-Friday 8:30 am - 5 pm

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